Customer Care


  • Customer Service

If you have any questions regarding products or your order, give us a call at 773-857-0882 (Mon-Sat 12PM-7PM CDT) or email us at sj@egoistunderwear.com.

  • Product Availability 

All items available in our online store are in stock and will ship within 24hrs. No third parties are involved and no back orders. 

  • Payment

amazon pay - PayPal - Google Pay - Apple Pay

We will ship to the shipping address provided by those platforms. Please, make sure it is correct.

Credit Cards

All major credit cards are accepted.

For international orders, we will not ship an order if billing and shipping addresses do not match.

  • Packaging

All items are packed and labeled discreetly. Your item will be shipped in a plain envelope or a box.

  • Exchange & Return Online Orders

Exchange/returns of non-clearance items are accepted only if postmarked within 30 days after delivery of your order. Always notify us by email about exchange/return at sj@egoistunderwear.com.

If you'd like to exchange an item, just let us know by email what you'd like to exchange it for.

ALL CLEARANCE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.

Exchanges and returns are accepted on items in a brand new condition, that have not been worn, altered, or laundered. All tags must be attached. Always try your new underwear and swimwear over your underwear. Don’t try your new items on while wearing perfume and deodorant. A refund will be issued (minus shipping fees if applicable) to the credit card used in the original transaction if all return/exchange guidelines are met.

Customer is responsible for return shipping costs and proper packaging. You will be notified via e-mail once exchange/return is processed.

Promotions BOGO (Buy One Get One xx% off). The purchase of two qualifying items makes you eligible for the discount during a BOGO promotion. If the full price item is returned, the product total minus the discounted amount of the lower priced item will be refunded.

Last update: 05/16/2019