Customer Care

  • Customer Service

If you have any questions regarding products or your order, give us a call at 773-857-0882 (Mon-Sat 12PM-7PM CDT), email us at or DM via Instagram.

  • Product Availability 

All items available in our online store are in stock and will ship within 24hrs. No third parties are involved and no back orders. 

  • Payment

PayPal - Google Pay - Apple Pay

We will ship to the shipping address provided by those platforms. Please, make sure it is correct.

Credit Cards

All major credit cards are accepted.

For international orders, we will not ship an order if billing and shipping addresses do not match.

  • Packaging

All items are packed and labeled discreetly. Your item will be shipped in a plain envelope or a box.

  • Exchange & Return Online Orders

Exchange/returns of non-clearance items are accepted only if postmarked within 14 days after delivery of your order. Always notify us by email about exchange/return at

If you'd like to exchange an item, just let us know by email what you'd like to exchange it for.


Exchanges and returns are accepted on items in a brand new condition, that have not been worn, altered, or laundered. All tags must be attached and items must be in original packaging. Always try your new underwear and swimwear over your underwear. Don’t try your new items on while wearing perfume and deodorant. A refund will be issued (minus shipping fees if applicable) to the credit card used in the original transaction if all return/exchange guidelines are met.

Customer is responsible for return shipping costs and proper packaging. You will be notified via e-mail once exchange/return is processed.

Promotions BOGO (Buy One Get One xx% off). The purchase of two qualifying items makes you eligible for the discount during a BOGO promotion. If you decide to return the full price item and keep the discounted one, the product total minus the discounted amount of the lower priced item will be refunded (long story short: you pay full price for what you keep).  

Promotions Free Gift w/ Purchase. If you decide to return items that qualified you for a free gift, the price of the gift as stated on the receipt will be deducted from the refund unless you return it in a perfect condition (unopened, unworn and in an original packaging). 

We offer free exchanges. All returns incur a 10% handling fee.


Last update: 12/06/2020



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